Privacy Policy

MOSAIQ AI LLC · Last updated: May 2025

MOSAIQ AI LLC ("mosAIQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mymosaiq.com and mymosaiq.ai, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and industry when you fill out forms on our website.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Communications: Records of emails, SMS messages, and phone calls when you contact us or use our services.
• Business Information: Information you provide about your business when engaging with our AI implementation services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI implementation services
• Respond to your inquiries and fulfill service requests
• Send you service updates, marketing communications, and promotional materials (with your consent)
• Process transactions and send related information
• Monitor and analyze usage patterns to improve our website and services
• Comply with legal obligations

3. SMS and Text Messaging

By providing your phone number and consenting to receive SMS communications from mosAIQ, you agree to receive text messages including service updates, appointment reminders, and promotional offers. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who assist in operating our website and services (e.g., CRM platforms, email services, telephony providers).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

SMS Data — No Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Data portability where applicable

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the new policy.